We are committed to all of our clients and our staff.
We promise to provide you with a safe environment that complies with guidelines issued by Government and our Local Authority.Due to the required measures that we are adhering to, the extra time between clients and the cost of PPE, we will be charging a £2.50 Surcharge on individual visits to cover these costs. We do apologise for this but the cost of PPE and the large reduction in takings due to appointment spacing make it necessary to enable us to stay open. This surcharge will continue for as long as Social Distancing is necessary.
1 OUR SALON
✔ We have undertaken a thorough review of our salon and the services we offer
✔ We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines
✔ All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment
✔ All items of equipment will be cleaned before and after every treatment.
✔ One-use disposable items will be used where necessary (sustainable alternatives kept where possible)
✔ We will ensure adequate ventilation throughout the salon with doors and windows open where possible
2 OUR TEAM
✔ We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
✔ We have agreed social distancing for our team in communal staff areas
✔ Staff are briefed to uphold safe standards while dealing with responsibilities at reception
3 OUR TREATMENTS
✔ Our stylists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Stylists will wash their hands before and after every treatment
✔ PPE will be replaced after every treatment
✔ We will stagger customer arrival times to minimise close contact
✔ We will clean the reception area regularly
4 GUEST ARRIVAL & RECEPTION
✔ We will greet you warmly but without a handshake or personal contact
✔ We will ask you to sanitize your hands with sanitizer supplied by us and we will take your temperature with a laser thermometer on your forehead.
✔ You will be handed a transparent plastic bag containing a disposable gown and disposable towel. Please remove these and place your personal belongings in the bag. Take the bag with you when you leave and dispose of it.
✔ Where possible we will escort you straight to your seat to avoid congestion in waiting areas
5 WE ASK YOU, OUR CUSTOMERS
✔ To arrive at the time agreed, to maximise social distancing
✔ To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment
✔ To wear face-masks and gloves supplied by us or yourselves
✔ Please come to your appointment alone as we cannot accommodate extra people.
✔ To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating.
Please do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19
We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff.
We will provide you with a safe environment that complies with guidelines issued by Government and our local authority. We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients.
We look forward to seeing you all!